Referral Agents

  TELEPHONE

Referral agents who have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) should call the Competitive Bidding Implementation Contractor (CBIC) customer service center:

877-577-5331 

Business hours: 9 a.m. to 5:30 p.m. prevailing Eastern Time, Monday through Friday 

You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.

   EMAIL

Referral agents may also email the CBIC customer service center. However, please do not include any protected health information. Our goal is to reply to inquiries within two business days. 

   ECHAT

Referral agents that need help with website navigation or general assistance may use the “CHAT NOW” function located at the bottom right of the website during CBIC customer service center hours between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.

   MAILING ADDRESS

Referral agents mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:

Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499

   COMPETITIVE BIDDING LIAISONS

Competitive Bidding Liaisons are available to answer questions, resolve potential problems, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.

   PRICING, DATA ANALYSIS, AND CODING (PDAC) ASSISTANCE

Referral agents who need information or assistance with coding for Healthcare Common Procedure Coding System (HCPCS) Level II DMEPOS codes should contact the PDAC Medicare contractor.

PDAC: 877-735-1326

   FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

Palmetto GBA, LLC and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following email or mailing address:

FOIA@PalmettoGBA.com

Palmetto GBA, LLC
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

   SUBSCRIBE FOR UPDATES

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   WEBSITE TECHNICAL ASSISTANCE

Email your issue to the Webmaster for help with technical problems encountered when using this website.